Our client, a long-established taxi services business, had been slow to respond to competition from Uber and needed to improve customer-service levels significantly and rapidly.


Low level of technology leadership and direction had led to poor and fragmented investments, with no ability to translate business needs into technology enablement.


We developed a path to guide technology investments, architecture and project definition, and put leadership in place to organise services and drive down costs.


We introduced a structured and effective technology operating model that has reduced costs, with a clear view of the investment needed over the next three years.